Fact
Community and forum discussion documents a real class/race faction imbalance concern: Horde has 4 Shaman-eligible races (Orc, Tauren, Troll, Skyborne) versus Alliance's 1 (Dwarf), and the new neutral Skyborne race splits differently by faction (Horde Skyborne get Shaman, Alliance Skyborne get Mage instead of Shaman), which critics say worsens rather than fixes the imbalance.